Soft Restaurant and Getnet partnered to transform Latin America’s dining experience

August 04, 2025

Soft Restaurant and Getnet partnered to transform Latin America’s dining experience

The partnership led to the deployment of something truly unique in the market: a fully integrated solution that unifies restaurant management and payments into a single, seamless system

Identifying that restaurants across Mexico and Latin America often struggle with fragmented restaurant management and payment systems, Soft Restaurant, the region’s leading restaurant provider, saw an opportunity to develop a payment solution that empowers businesses to overcome this challenge. This led to the creation of Soft Restaurant Payments.

After developing the solution, Soft Restaurant needed to find a payments company that could effectively integrate it – enter Getnet.

Getnet was chosen due to being an established global payment solutions company with 21 years in the payments industry. Getnet processed €222 billion in total volume across 35 countries in 2024 and served 1.3 million active merchants.

Combined with Soft Restaurant’s 25 years of experience, the partnership led to the deployment of something truly unique in the market: a fully integrated solution that unifies restaurant management and payments into a single, seamless system to give thousands of restaurants the operational flexibility they need

The challenge facing the restaurant industry

Throughout Latin America, many restaurants face the same problem: disconnected payment and ordering systems that create inefficiencies, increase wait times, and complicate financial reconciliation. Traditional solutions require manual processes, separate terminals, and time-consuming reconciliation procedures that slow service and frustrate both staff and customers.

Soft Restaurant and Getnet understood that an effective solution would require more than just technology – it needed deep understanding of restaurant workflows, payment security requirements, and diverse operational models to suit both quick-service and full-service establishments.

"At Soft Restaurant we believe that technology is an essential ally for restauranteurs to manage their businesses efficiently. Our priority when developing a solution wasn’t just about ensuring it processes transactions, but that it also integrates with our existing restaurant management software”

Santiago Esteve

Co CEO Soft Restaurant

A solution that meets restaurant’s payment needs

Soft Restaurant Payments is an integrated solution that leverages Getnet's payment terminals within Soft Restaurant’s management ecosystem. The solution has two distinct implementation models, which address different operational needs:

· Dining room service: This terminal is distinguished by its combined functionality. It’s a portable device that combines order management and payment processing in a singular unit. This mobile solution allows staff to take orders, process payments, and print receipts wherever is required in the restaurant, eliminating unnecessary trips and speeding up table turnover.

· Fast service: Designed to operate at a fixed point, this terminal combines payment processing functions with full integration into the checkout station. Its static approach optimises fast-service environments where speed and efficiency are paramount

What does the solution offer?

Soft Restaurant Payments enables seamless integration that eliminates operational complexity while ensuring every transaction is tracked and reconciled automatically. Features of the solution include:

• Instant order captures and routing to production areas.

• Multiple payment method acceptance (including contactless and PIN payments).

• Tableside payment processing and bill splitting.

• Real-time reporting and transaction tracking.

• Automatic payment reconciliation.

• Integrated payment terminals into POS systems.

Why use Soft Restaurant Payments?

This solution transforms restaurant operations with a comprehensive payment and order management solution that boosts efficiency and revenue. Business benefits of the solution include:

• Increased table turnover and revenue potential.

• Liminated operational complexity through a unified system

• Streamlined operations, service delivery and administrative processes.

• Reduced staff trips and improved service speed.

• Visibility into payment distribution and transaction history.

• Prevented payment errors and duplicate processing.

• Eliminated operating costs by integrating systems into a single solution.

Which restaurants can adopt Soft Restaurant Payments and how can they get started?

The partnership between Soft Restaurant and Getnet means the solution is available for restaurants in Mexico with valid Soft Restaurant’s licenses (version 10 or higher). Eligible businesses can apply through a streamlined, simple application process which will require standard business documentation. After purchase, restaurants can quickly set up the terminal for either quick service or dining room operations.

“Our work with Soft Restaurant represents exactly the kind of partnership we value. They developed an innovative solution that simplifies restaurant's operations, streamlines administrative management and provides detailed reports. When they needed a payments provider that could seamlessly integrate the solution at a point-of-sale terminal, we were excited to make that happen. This project is extremely valuable and is set to transform the world of restaurant commerce in Latin America.”

Ricardo Mauricio Vargas Flores

Business Development - MIT ( a Getnet company)

A transformative solution for Latin American commerce

Both Soft Restaurant and Getnet have positioned themselves as key players in the broader digital transformation of commerce in Latin America, and this partnership solidifies this further. It also shows how industry-leading companies can combine their expertise to bring solutions to market that will disrupt traditional commerce operations and benefit businesses across the region.